Returns Policy

This policy applies to products bought online from PGM Direct, operated by PGM Technologies Ltd. It does not affect your statutory rights.

1. Consumer right to cancel

If you are purchasing as a consumer, you may cancel an online order without giving a reason within 14 days of the day you, or a person nominated by you other than the carrier, receives the goods. If one order is delivered in separate shipments, the period starts when the last item is received.

2. How to cancel and return an item

1. Before the cancellation period expires, send us a clear statement that you wish to cancel. Use our contact page and include your order number.
2. We will confirm the return address and instructions. Please do not send goods to our registered office unless we tell you to do so.
3. Send the goods no later than 14 days after telling us that you are cancelling. Use suitable protective packaging and retain proof of postage or tracking.

You may inspect goods as you would in a shop. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics, and operation. Original packaging is helpful but is not, by itself, a condition of your statutory cancellation right.

3. Change-of-mind return costs

You are responsible for the direct cost of returning goods when you cancel because you changed your mind. We do not charge a restocking fee.

4. Refunds after cancellation

We will refund the product price and the cost of our least expensive standard delivery option. If you selected a more expensive delivery service, the additional delivery charge is not refundable. We may reduce the refund to reflect diminished value caused by excessive handling.

The refund will be made to the original payment method, without a fee, no later than 14 days after you tell us that you are cancelling. We may withhold it until we receive the goods or you provide evidence that they have been sent back, whichever happens first.

5. Faulty, damaged, or incorrect goods

If goods arrive faulty, damaged, or different from what you ordered, contact us promptly with your order number and, where useful, photos of the problem. We will provide return instructions and cover the reasonable return cost. Depending on your statutory rights and the circumstances, the available remedy may be a repair, replacement, price reduction, or refund.

The change-of-mind conditions and costs above do not restrict your rights where goods do not conform to the contract, including your rights under the Consumer Rights Act 2022.

6. Exceptions to the cancellation right

The statutory cancellation right does not apply in certain cases, including goods made to your specifications or clearly personalised, sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, and sealed software once unsealed. We will identify an applicable exception before you buy. This does not remove your rights if an excepted item is faulty or not as described.

7. Trade and business orders

The consumer cancellation right does not apply when you buy wholly or mainly for business purposes. Returns for trade, custom, or bulk orders are governed by the terms agreed for that order. Nothing in this section changes any mandatory rights that apply to the buyer.

8. Contact and cancellation wording

Submit return requests through our contact page or email info@pgmtechnologies.ie. You may use the following wording, but you do not have to:

I give notice that I cancel my contract for the sale of [product], ordered on [date] and received on [date]. My order number is [order number]. Name: [name]. Address: [address]. Date: [date].

We will use your information only to handle the return in accordance with our Privacy Policy.